Terms and Conditions

Our general terms and conditions are intended to provide clarity in the Patient & Healthcare Provider relationship. Mutual trust is our foundation, but in exceptional cases we must fall back on the rules and agreements as outlined below. Please do not hesitate to contact us with any questions.

These general terms and conditions apply to every offer and agreement between you and Hairtec Hair Clinic. Deviations are only possible in writing.

Article 1 – Definitions and Terms Used

• Healthcare Provider is a private limited company established under Dutch law that offers hair transplant treatments and pre- and post-treatment care.
• Patient: the person who enters into the treatment agreement.
• Treatment: all services including consultation, examination, hair transplantation, care, and aftercare. This is an obligation of effort, not a guarantee of results.
• Treatment Agreement: the agreement whereby the Patient commits to undergoing the treatment and accepts the associated terms and conditions.

Article 2 – Applicability

• These terms apply to every offer, treatment, and agreement with the Healthcare Provider.
• Deviating conditions only apply if confirmed in writing.
• If any provision is invalid, the remaining provisions remain in force.

Article 3 – The Treatment Agreement

• The agreement is established when the Patient agrees to the treatment plan and signs the agreement.
• Minors or persons under legal guardianship require consent from a legal representative.
• In case of doubt about the Patient’s decisional capacity, the agreement may be refused.
• Changes during execution can only be made with the consent of both parties.
• The Patient will be informed in advance about:
  • the intake procedure
  • the expected results and possible consequences
  • alternatives
  • price and payment*
  • cooling-off period
  • next steps
  • pre- and post-treatment instructions*

*These topics are provided in writing.*

Article 4 – Obligations of the Healthcare Provider

• The Healthcare Provider provides clear and comprehensive information about the treatment.
• No guarantee of results or density is given.
• The Patient is informed about risks, consequences, and limitations.
• Pre- and post-treatment instructions are provided in advance and by email.
• Website information may differ or be outdated.
• Treatment is performed by experienced hair specialists under the supervision of BIG-registered physicians.

Article 5 – Obligations of the Patient

• The medical questionnaire must be completed fully and truthfully.
• In case of contraindications, the Healthcare Provider may refuse the treatment.
• Graft distribution is discussed in advance and may be adjusted during the treatment if necessary.
• Pre- and post-treatment instructions must be strictly followed.
• By commencing the treatment, the Patient declares agreement with these terms and conditions.

Article 6 – Treatment Results

• The treatment is an obligation of effort; there is no guarantee of results.
• Complications may occur; results may differ from examples.
• Results depend on aftercare, health, donor area, lifestyle, medication, nutrition, and recovery.
• Donor area and hair structure determine density.
• A second session may be necessary and can only be performed after 9-12 months.
• The Healthcare Provider guarantees improvement compared to the initial situation.
• Non-grown grafts can be replaced free of charge after 12 months if medically possible.
• The guarantee lapses if check-ups are missed, instructions are not followed, or hair loss occurs due to illness, medication, or prohibited substances.

Article 7 – Rates and Payment

• The price is provided in writing after the consultation.
• The treatment day is only definitively scheduled upon receipt of the deposit and the signed agreement.

Article 8 – Cancellation, Rescheduling, or Termination of the Treatment

• The Patient may cancel free of charge up to 30 days before the treatment; the deposit will be refunded.
• Cancellation or rescheduling can only be done by email.
• Cancellation within 14 days will result in the full price being charged.
• Failure to appear without a valid reason results in full payment obligation.
• In case of force majeure, the treatment can be rescheduled free of charge.
• Concealing medical information will result in the full treatment being charged.
• The Healthcare Provider may cancel in case of improper behaviour or medical reasons.

Article 9 – Liability

• The Healthcare Provider is liable for damage caused by shortcomings in the execution.
• Not liable when aftercare is not followed or incorrect information is provided by the Patient.
• Claims expire after one year.

Article 10 – Privacy and Confidentiality

• Medical data is recorded in Clinicminds.
• No data is shared without consent.
• The Healthcare Provider complies with the GDPR.
• Both parties must keep confidential information secret.
• Visual material is only used with written consent.
• The Patient must report possible privacy breaches immediately.

Article 11 – Complaints

• Complaints must be reported immediately.
• The complaints procedure is available on hairtec.nl.
• Complaints are treated seriously and carefully.

Article 12 – Applicable Law and Competent Court

• Dutch law applies.
• Disputes are handled by the court of The Hague.